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The Bot Forge chatbot agency team work closely with their clients to evaluate where a chatbot can achieve maximum benefit for them.Whether it be automating processes, improving marketing reach or streamlining customer experience.Especially relevant for customer service they can be available 24/7.An AI-powered chatbot can significantly improve customer support and satisfaction read about our customer support bot Users are spending more time using messenger apps than apps nowadays.The information which we obtained from speaking to The BOT Forge will be invaluable in making more informed decisions in the future about using this technology and we hope to work with them again.
AI chatbot technology can assist customer service departments with general inquiries and provide reminders and follow up.
As a result, this creates a smooth online shopping experience engaging effectively with new and existing customers.
The CIPS Professional Services Group (Procurement) approached The Bot Forge regarding consultancy and the creation of a demonstration Chatbot to support a conference presentation regarding industry 4.0 Technology.
We found them to be knowledgeable and insightful when discussing bots and AI.
We were particularly interested in how chatbots could help us save on customer service costs and provide a new channel for us to connect with new and existing customers.