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If you order is returned to us due to incorrect shipping details or because the parcel is unclaimed, you will be charged an additional postage fee, plus any return charges.
Please ensure you provide accurate email and phone contact details so the carrier can notify you of unclaimed parcels.
Orders with multiple items that include a pre-order product will ship only once all items within the order are available. If you would like to puchase other items and have them shipped ahead of the pre-order product, please order these products separetly.
All pre-order release dates are estimates only from the supplier and may be adjusted without notice.
Please note that orders containing new release Vinyl and CD recordings will not ship before their Australian release date - this may differ from international release dates.
Please note, you will be required to collect your parcel within 10 days of receiving notice or your parcel will be returned to our warehouse and additional postage charges may be incurred.
Please keep track of your delivery through the Aus Post website or Aus Post App as there are a number of options for redirecting your parcel if you will be unavailable to receive it.